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FAQ

You have questions? We've Got Answers.

  • What payment methods do you accept?
    We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods through our Wix platform.
  • How can I contact you?
    You can reach us via email at support@juminjewelry.com.
  • Do you offer international shipping?
    Yes, we ship worldwide! Delivery times and shipping costs vary based on your location.
  • How can I track my order?
    Once your order is shipped, you’ll receive an email with tracking information to monitor its progress.
  • What materials are used in your jewelry?
    Our jewelry is crafted with 925 sterling silver and genuine gold plating, ensuring durability and timeless beauty.
  • How do I care for my jewelry?
    To maintain its quality: Avoid exposure to moisture, perfumes, and harsh chemicals. Store pieces in a dry place, preferably in their original packaging or a soft pouch. For cleaning, use a soft cloth or a specialized jewelry cleaner.
  • How do I find my ring or necklace size?
    Refer to our sizing guide for easy methods to determine your perfect fit.
  • Can I get my jewelry re-plated?
    Yes! If your gold plating fades over time, contact us to arrange for professional re-plating.
  • Do you accept returns or exchanges for jewelry?
    As each piece is crafted with care, we do not accept returns or exchanges unless the item arrives damaged or defective.
  • What type of art prints do you offer?
    Our art prints are produced on textured paper, celebrated for its premium quality and vibrant color reproduction.
  • Are the prints customizable?
    No, our art prints are not customizable and are created as per the artist’s original design.
  • Can I return or exchange art prints?
    Returns or exchanges are only accepted for prints that arrive damaged or defective.
  • Do the prints come with a frame?
    No, prints are sold unframed, giving you the freedom to choose your framing style.
  • What sizes are available for the prints?
    Our standard art print size is 21 x 14.8 cm (A5). However, if you need a different size, we offer customization options for an additional cost. Please contact us to discuss your requirements.

If you have any other questions, please contact us, and we we'll be happy to help.

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